Terms & Conditions


Welcome to ALCATEL ONETOUCH® Webstore, TCT Mobile Canada Limited’s (“TCT”) Canadian shopping website. TCT provides this site to you subject to the following terms of use (“Terms of Use”). By accessing or using this website you agree to these Terms of Use.

Please read the Terms carefully:
TCT reserves the right at any time to change the terms and conditions of these Terms of Use. Any changes TCT makes to these Terms of Use will be effective immediately upon notice, which TCT may provide by any means, including posting on this website. Your continued use of this website after such notice will be deemed acceptance of such changes to TCT’s Terms of Use.

Be sure to return to this site periodically to ensure you are familiar with the most current version of TCT’s Terms of Use.


TCT is committed to respecting the privacy of the personal information of the individuals with whom TCT interacts. TCT has developed a Privacy Policy to describe the practices that it employs for collecting and using the personal information of those individuals who visit this website. Please see our Privacy Policy http://www.alcatelonetouch.ca/info/privacy for further details.


In order to access and use this website, or any of the services provided by TCT herein, you may sign up for, open and maintain an ALCATEL ONETOUCH® account (“Account”). Prior to completing the signup process for your Account, you will be required to indicate your acceptance of all of the terms and conditions of these Terms of Use. If you do not agree to these Terms of Use, you may not sign up for an Account.

During the registration process TCT may collect your name, address, email address, phone number, credit card information, username, and password. Your information may be used by TCT:

  • to verify your eligibility to create and to maintain your Account;
  • to ensure that your Account, including your username, is unique;
  • to enable us to provide certain security and privacy safeguards;
  • to deal with security, debugging and technical support issues;
  • for billing and payment-related issues;
  • to protect TCT and others from abuse; and
  • to comply with law.

All of the information you provide to TCT or that TCT collects from you in connection with your use of the website, or the services provided by TCT therein, will be governed by these Terms of Use and TCT’s Privacy Policy.

By signing up for an Account, you agree at all times to: (i) provide accurate, current and complete information about yourself as prompted by TCT’s registration form or otherwise; and (ii) maintain and update your information (including your e-mail address) to keep it accurate, current and complete.

You acknowledge that, if any information provided by you is untrue, inaccurate, not current or incomplete, TCT may suspend or terminate your Account and your ability to use this website or the services provided by TCT therein, and in its sole discretion, to report you to the appropriate authorities.

TCT hereby disclaims any and all responsibility or liability for any unauthorized use of your Account. By use of this website or the services provided by TCT therein, you understand and agree that TCT reserves the right to change, remove, alter or delete any username at any time and for any reason in its sole discretion.

You are entirely responsible for maintaining the confidentiality of your username and password and for any and all activities (including purchases and charges, as applicable) that are conducted through your Account.

You cannot transfer your Account to any other person, or permit anyone to use same.

You agree to notify TCT immediately of any unauthorized use, theft or misappropriation of your Account, username, or password. TCT shall not be liable for any loss that you incur as a result of someone else using your username or password, either with or without your knowledge.


This website and the services provided by TCT therein are only for personal use. You may not use this website or the services provided by TCT for commercial purposes or in any way that is unlawful, or harms us or any other person or entity, as determined in TCT’s sole discretion.


While using this website or the services provided by TCT therein, you agree to comply with all applicable laws, rules and regulations. TCT reserves the right, in its sole discretion, to take any actions it deems necessary and appropriate to preserve the integrity of this website, including but not limited to, the right to monitor and edit or remove any activity or content. TCT assumes no responsibility or liability for any content posted by you or any third party on this website.


TCT updates the information on this site periodically. However, TCT cannot guarantee or accept any responsibility or liability for the accuracy, currency or completeness of the information on this site and the services provided by TCT therein. TCT may revise, supplement or delete information, services and/or the resources contained in this site, and reserves the right to make such changes without prior notification to past, current or prospective visitors.


TCT may provide links on this website to third party websites for your convenience only. The inclusion of these links does not imply that TCT monitors or endorses these websites. TCT does not accept any responsibility for such websites. TCT shall not be responsible or liable, directly or indirectly, for any damage or loss, caused or alleged to be caused by or in connection with the use of or the reliance upon any information, content, goods or services available on or through any third party websites or linked resources.


TCT shall not be responsible or liable for any software, computer viruses or other destructive, harmful or disruptive files or programs that may infect or otherwise impact your use of your computer equipment or other property on account of your access to, use of, or browsing on this website or other content from this website. TCT recommends that you install appropriate anti-virus or other protective software.


If you choose to ship to a US address (and purchase in US dollar) any item offered for sale on the site, you must provide a valid Visa®, MasterCard®, Diner’s Club®, American Express®, JCB® or Discover® card number. By submitting this information to TCT, you give Amazon permission to charge your order to the card that you designate.

If you choose to ship to a Canadian address (and purchase in Canadian Dollar) Global Shop Ex will facilitate the international checkout and you can provide an international credit card, PayPal, Money Gram, Bank Transfer, etc.

Under no circumstances will TCT be responsible: (i) for any charges that your credit card issuer may apply to you as a result of our processing your order; (ii) if your card issuer refuses or fails to authorize payment by you; or (iii) for any delays or non-delivery of the item that you endeavoured to purchase arising from any validation checks that may be carried out regarding your payment or identification.


This website and the services provided by TCT therein are owned and operated by TCT in conjunction with others.

This website is the property of TCT and is protected by intellectual property laws including laws relating to copyrights, trade-marks, trade-names, internet domain names and other similar rights.


This site and the services are provided "as is" without representation, warranty or condition of any kind, either express or implied, including, but not limited to the implied representations, warranties or conditions of merchantability, or fitness for a particular purpose. TCT does not represent or warrant that this site or the services will meet your requirements or that their use will be uninterrupted or error free.


You assume all responsibility and risk for use of this website and the services provided by TCT therein, including without limitation, any of the information contained therein.

In no event shall TCT or any of its directors, officers, employees, shareholders, partners, or agents be liable for any incidental, indirect, punitive, exemplary, consequential or other similar damages whatsoever, or for any damages for loss of profits, interruption, loss of business information, or any other pecuniary loss in connection with any claim, loss, damage, action, suit or other proceeding arising under or out of these Terms of Use, including without limitation your use of, reliance upon, access to,or exploitation of this site, the services, or any part thereof, or any rights granted to you hereunder, even if TCT has been advised of the possibility of such damages, whether the action is based on contract, tort (including negligence), infringement of intellectual property rights or otherwise.

In any event, TCT’s total maximum aggregate liability under these Terms of Use or the use or exploitation of any or all part of this website and/or the services provided by TCT in any manner whatsoever shall be limited to five ($5.00) dollars.

Some jurisdictions do not allow for the limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you.


You agree to, upon request, indemnify and hold TCT harmless from any and all liabilities, claims, losses and expenses, including legal fees, which arise directly or indirectly from any breach of these Terms of Use for which you are responsible.


TCT may, at its sole discretion, at any time and from time to time, without notice, suspend your right to use this website and the services provided by TCT therein, and/or terminate these Terms of Use (including any of the licenses granted hereunder). Without limiting the foregoing, these Terms of Use and the licenses granted herein shall automatically terminate, without notice, if you materially fail to perform or comply with these Terms of Use or any provision hereof. Upon termination of these Terms of Use, you shall immediately cease and desist from all use of this website and its services.


If you need to contact TCT regarding this website, the services provided by TCT therein or these Terms of Use, please e-mail TCT at info@alcatelonetouch.com. You can also contact TCT via mail addressed to:TCT Mobile Canada Limited 2425 Matheson Blvd E Suite 300 Mississauga, ON L4W 5K4


If any provision of these Terms of Use is found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any remaining provisions.


These Terms of Use is governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regards to its principles of conflicts of law. Subject to the obligation to arbitrate below, you agree to personal jurisdiction of the courts located in located in Toronto, Ontario, Canada, and waive any jurisdictional, venue, or inconvenient forum objections to such courts.

Except where prohibited by applicable law, any controversy, claim or dispute arising out of or relating to these Terms of Use, this website or the services provided by TCT therein, or the relationship which results from these Terms of Use, including without limitation, the performance, breach, enforcement, existence or validity of the matters provided for in these Terms of Use or your receipt and use of this website or its services, which cannot be amicably resolved, (collectively, a "Claim"), will be referred to and finally settled (to the exclusion of the courts) by private and confidential binding arbitration before a single arbitrator held in Toronto, Ontario, in English and in accordance with the UNCITRAL Arbitration Rules, except as such rules are modified or waived herein. Although the appointing authority shall be a Justice in the Ontario Superior Court of Justice, the arbitrator will be a person who is legally trained and who has experience in the information technology field in Canada or the United States of America, and who is independent of either party. Any such Claim will be arbitrated on an individual basis, and will not be consolidated in any arbitration with any claim, controversy or dispute of any other party. Except where prohibited by applicable law, you agree to: (i) waive any right you may have to commence or participate in any class action against TCT relating to any Claim; (ii) opt out of any class proceedings against TCT; and (iii) waive, to the fullest extent permitted by law, any right of appeal. Notwithstanding the foregoing, TCT reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.

These Terms of Use (which incorporates by reference our Privacy Policy www.alcatelonetouch.ca/info/privacy, Shipping Policy www.alcatelonetouch.ca/info/shippingCA, and Return Policy www.alcatelonetouch.ca/info/returns set out the entire agreement between TCT and its customer relating to the subject matter herein, and the Terms of Use supersede any all prior or contemporaneous written or oral agreements between TCT and its customers. These Terms of Use are not assignable, transferable or sub-licensable by you, except with TCT’s prior written consent. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. Any heading, caption or section title contained in these Terms of Use is inserted only as a matter of convenience and in no way defines or explains any section or provision hereof.